Refund Policy
At Milnaa, we value our customers and strive to provide a smooth, transparent, and supportive shopping experience. Our cancellation, return, and refund policy is designed to be fair and customer-friendly.
Order Cancellations
Cancellation requests will be accepted only if made within 6–8 days of placing the order.
Cancellation may not be possible if the order has already been processed, packed, handed over to the courier partner, or dispatched for shipping.
Once an order is dispatched, it cannot be cancelled.
Returns & Non-Returnable Items
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Certain products, including consumable goods, supplements, intimate wellness products, or items marked as non-returnable, cannot be returned once delivered, due to hygiene and safety reasons.
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However, in case of damaged, defective, or incorrect products, a return or replacement may be considered after verification.
Damaged or Defective Products
If you receive a damaged or defective product, please inform our Customer Support team within 6–8 days of delivery.
The issue will be reviewed, and the request will be processed only after inspection and verification.
If approved, we will offer a replacement or refund, as applicable.
Product Not as Expected
If the product received is different from what was ordered or does not match the description on the website, please report the issue within 6–8 days of delivery.
Our team will review the complaint and decide on an appropriate replacement or refund.
Products with Manufacturer Warranty
Products covered under a manufacturer’s warranty must be serviced or replaced directly through the manufacturer, as per their warranty terms.
Refund Timelines
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Once a refund request is approved by Milnaa, the refund amount will be processed within 6–8 business days.
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Refunds will be credited back to the original mode of payment used during purchase.
Contact Us
If you have any concerns or requests regarding your returns, please contact:
Milnaa
Pune, Maharashtra – 411062
91527-15920
info@millnaa.com